supurbaji's Privacy Policy

1. Introduction

supurbaji ("we", "our", or "platform") is a trusted online entertainment service provider in Bangladesh. This privacy policy ("policy") tells you how supurbaji collects your personal information, how it is stored, for what purposes it is used, and in what circumstances it may be shared with third parties.

By using the supurbaji website or app, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we ask that you stop using our services and contact our support team for assistance.

This policy applies only to the supurbaji platform. We are not responsible for third-party links or services, and you are encouraged to read the privacy policies of those services separately.

2. What Information We Collect

supurbaji may collect your information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register on supurbaji or use our services, the information you voluntarily provide includes:

• Full name, date of birth, and gender
• Email address and contact details
• Identity verification information such as your national ID card or passport
• Payment information such as bKash, Nagad, Rocket, or Upay account details
• Deposit and withdrawal history
• Records of conversations with the support team

2.2 Automatically Collected Information

When you use supurbaji, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Date, time, and session details of site visits
• Usage information collected through cookies and tracking technologies
• Game play history and activity logs

2.3 Information Received from Third Parties

For identity verification, fraud prevention, or service improvement purposes, supurbaji may sometimes collect information from trusted third parties, such as payment processors or identity verification agencies.

3. Purposes for Using Your Information

supurbaji uses your information only for the following lawful and specific purposes:

• Account management and identity verification: To confirm your identity and keep your account secure.
• Service delivery: To manage all activities related to gameplay, deposits, withdrawals, and bonuses.
• Customer support: To resolve your complaints and queries and to provide assistance through 24/7 live chat.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Legal compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
• Service improvement: To analyze user experience and improve our platform and service quality.
• Relevant promotional information: To send bonus offers and promotional information where you have given your consent.
• Responsible gaming support: To monitor gambling behavior and manage responsible gaming programs.

4. Data Storage and Security

supurbaji follows industry-standard technical and administrative measures to keep your information secure.

4.1 Security Measures

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored in encrypted form.
• Only authorized personnel have access to user information.
• Regular security audits are conducted.
• Firewall and intrusion detection systems remain active.

4.2 Retention Period

Your information will be retained for as long as your account is active or as necessary to provide services. Even after account closure, some information may be kept for as long as required to meet legal obligations, resolve disputes, or enforce our agreements.

Please note that complete security on the internet can never be guaranteed. It is your own responsibility to keep your account password confidential and to avoid logging in from unknown devices.

5. Sharing Information with Third Parties

supurbaji does not sell your personal information for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment service providers: Necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: To verify the identity of new accounts.
• Game software providers: Minimum necessary information is shared with approved game providers such as Pragmatic Play, Spribe, JILI, and PG Soft to operate games.
• Legal authorities: Based on a legal directive, court order, or valid request from a law enforcement agency.
• Business successors: In the event of a business merger or acquisition, though you will be notified in advance in such cases.

Before sharing information with third parties, the data is minimized as much as possible and the relevant party is bound by a data protection agreement.

6. Cookies and Tracking Technologies

supurbaji uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyze site usage statistics and improve service quality.

6.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling some cookies may limit the functionality of the site. Please refer to your browser's help page for detailed guidance on managing cookies.

7. Your Rights

supurbaji provides its users with the following rights:

• Access: You may request a copy of your personal information held by us.
• Right to correction: You may request correction of any inaccuracies in your information.
• Right to deletion: You may request deletion of your personal information in certain circumstances, though some information may need to be retained due to legal obligations.
• Right to restrict processing: You may request that processing of your information be restricted in certain circumstances.
• Right to portability: You may request your information in a structured, commonly used format.
• Right to object: You may object to the use of your information for specific purposes.
• Right to withdraw consent: You may withdraw any permission given on the basis of consent at any time.

To exercise any of the above rights, please contact our support team via live chat or by email at [email protected].

8. Protection of Minors' Information

supurbaji's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If a minor attempts to register, this will be detected during the identity verification process and the account will not be created. If we become aware that information from a minor has been collected, we will delete it immediately.

If you suspect a minor is using our platform, please contact us at [email protected].

9. International Transfer of Information

supurbaji primarily provides services centered on Bangladesh. However, due to technical infrastructure or game provider service requirements, your information may sometimes be processed or stored outside Bangladesh.

In such cases, it is ensured that adequate data protection measures exist in the destination country and that the receiving party is contractually bound to comply with supurbaji's privacy standards.

10. Changes to This Policy

supurbaji reserves the right to update this privacy policy at any time. If there are any significant changes to the policy, we will notify you through one of the following methods:

• By displaying a notice at the top of the site
• By sending a message to your registered email address
• By requesting your consent at the time of login

Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are encouraged to visit this page regularly. The "Last updated" date shown at the top of the page always indicates the date of the most recent revision.

11. Responsible Gaming and Its Relationship with Data Protection

supurbaji is committed to responsible gaming and, toward this goal, we use users' behavioral data to identify potentially harmful gambling patterns. Information collected for this purpose is used only to take protective measures and to reach out to you with supportive communication.

You may choose to set limits or take self-exclusion steps on your own account. For more details, please visit our Responsible Gaming page.

12. Contact and Complaints

For any questions, comments, or complaints regarding this privacy policy, please contact us through the channels below. Our dedicated team will resolve your request as quickly as possible: