supurbaji Terms and Conditions
Please read these terms and conditions carefully before using the supurbaji platform. This document defines your rights and responsibilities.
Table of Contents
- 1. General Provisions
- 2. Account Registration
- 3. Age Limit and Eligibility
- 4. Account Security
- 5. Deposits and Withdrawals
- 6. Bonuses and Promotions
- 7. Betting Rules
- 8. Prohibited Activities
- 9. Responsible Gaming
- 10. Intellectual Property
- 11. Limitation of Liability
- 12. Dispute Resolution
- 13. Amendments and Changes
- 14. Contact
General Provisions
These terms and conditions ("Terms") apply to the use of the supurbaji platform and all of its services. By visiting the supurbaji website (https://supurbaji.lat), creating an account, or using any service, you are considered to have given your full consent to these Terms.
If you disagree with any part of these Terms, please refrain from using our platform. These Terms are written in Bengali and are intended for users in Bangladesh.
supurbaji reserves the right to change these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.
Account Registration
To enjoy the full services on the supurbaji platform, you must create a personal account. During registration, you must provide accurate, complete, and up-to-date information.
2.1 Registration Requirements
- Each person may operate only one account.
- Creating multiple accounts from the same device, IP address, or household is prohibited.
- An account may not be created in the name of a third party or on behalf of anyone else.
- The mobile number and email provided during registration must be real and your own.
2.2 Identity Verification (KYC)
supurbaji reserves the right to verify your identity at any time. Required documents such as a National Identity Card (NID), birth registration certificate, or passport may be requested. Failure to provide information in a timely manner may result in temporary suspension of your account.
Age Limit and Eligibility
You must be at least 21 years old to register and participate on supurbaji. No person under the age of 21 may use this platform. It is the responsibility of parents and guardians to keep minors away from the platform.
Providing a false age during registration will result in permanent closure of the account and all balances may be forfeited.
3.1 Regional Eligibility
supurbaji operates primarily targeting the Bangladesh market. Users are responsible for ensuring that the use of online gaming services is lawful from their location.
Account Security
You are solely responsible for keeping your supurbaji account login details (username and password) completely confidential. Sharing this information with anyone else is strictly prohibited.
- You are responsible for all activities carried out from your account.
- If you suspect unauthorized access, contact supurbaji support immediately.
- Change your password regularly and avoid passwords that are easy to guess.
- Avoid using your account on public Wi-Fi networks.
supurbaji will never ask for your password via email or chat. If you receive any such request, treat it as a fraud attempt.
Deposits and Withdrawals
All transactions on supurbaji are fully secure and protected by SSL encryption. We support popular mobile banking methods in Bangladesh.
5.1 Accepted Payment Methods
- bKash
- Nagad
- Rocket
- Upay
5.2 Deposit Terms
- Minimum deposit amount: ৳500 (for each method).
- Deposits must be made only from a payment account registered in your name.
- Deposits from third-party accounts are not accepted and such transactions will be cancelled.
5.3 Withdrawal Terms
- Minimum withdrawal amount: ৳1,000.
- Withdrawal requests are generally processed within 5 to 30 minutes.
- Withdrawals must be made using the same method used for the deposit.
- Withdrawals may be held until the wagering requirements of any active bonus have been met.
- supurbaji reserves the right to delay withdrawals for additional verification in the case of suspicious transactions.
Bonuses and Promotions
supurbaji offers various bonuses and promotional offers from time to time. Each offer has its own terms that must be read before acceptance.
6.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳2,000 bonus, letting you start playing with a total of ৳3,000. This bonus is subject to a 15x wagering requirement.
6.2 General Bonus Terms
- Bonus funds cannot be withdrawn directly; they are withdrawable only after the wagering requirements have been met.
- The wagering requirement for the welcome bonus is 15x (15 times the bonus amount).
- Wagering must be completed before the bonus expires.
- Claiming bonuses on multiple accounts from the same household or device is prohibited.
- If bonus misuse is proven, the bonus and any related winnings will be forfeited.
- supurbaji reserves the right to change, suspend, or cancel any bonus offer at any time.
6.3 VIP Program
The supurbaji VIP program has three tiers. Tiers are advanced through regular play.
- Bronze: Weekly cashback of up to 0.5%.
- Silver: Weekly cashback of up to 1.0%.
- Gold: Weekly cashback of up to 1.5%.
VIP benefits are also subject to the general bonus terms and conditions.
Betting Rules
All betting and gaming activities on supurbaji are conducted under the following general rules.
7.1 General Betting Rules
- Once a bet is confirmed, it can no longer be changed or cancelled.
- supurbaji reserves the right to cancel bets placed automatically due to a system error or technical issue.
- If there is a clear error in the result of any game, supurbaji reserves the right to correct it.
- If evidence of manipulation or unfair tactics is found, the related winnings will be forfeited.
7.2 Sports Betting
Betting is available on cricket (including BPL, IPL, T20 World Cup, and ICC events), football (including FIFA), kabaddi, and other sports events. Specific rules apply to each event.
7.3 Casino Games
The supurbaji casino section offers a wide variety of games including slots, live casino, fishing games, and card games. The specific rules for each game are stated in the game interface.
Prohibited Activities
The following activities are strictly prohibited on the supurbaji platform. Violating these rules will result in permanent closure of the account and forfeiture of all balances.
- Using the platform for money laundering or transactions involving illegal funds.
- Playing games using bots, scripts, or automated software.
- Exploiting game vulnerabilities to gain an unfair advantage.
- Attempting to gain unauthorized access to another user's account.
- Attempting cyberattacks or hacking on supurbaji systems.
- Operating multiple accounts to earn bonuses ("multi-accounting").
- Colluding with other users to fix the outcome of the same game ("collusion").
- Providing false or misleading information on the platform.
Responsible Gaming
supurbaji believes that gaming is a form of entertainment. We are committed to building a culture of responsible gaming.
- You can set personal deposit limits.
- You can temporarily suspend your own account when needed (self-exclusion).
- If you notice signs of gaming addiction, contact the support team.
- Never play out of compulsion or to solve financial problems.
For more information on responsible gaming, visit our Responsible Gaming page.
Intellectual Property
All content on the supurbaji website — including logos, trademarks, designs, software, text, graphics, videos, and audio — is owned by supurbaji or properly licensed. No part of this content may be reproduced, distributed, or used for commercial purposes without prior written permission.
Third-party game content (Pragmatic Play, JILI, PG Soft, Spribe, etc.) is protected under the intellectual property rights of the respective providers.
Limitation of Liability
supurbaji will not be held liable in the following situations:
- If a game or bet is not completed due to an internet connection failure.
- If the service is temporarily disrupted due to technical issues.
- If loss occurs due to user negligence or problems with the user's own device.
- For losses caused by unforeseen circumstances (Force Majeure) — such as natural disasters, government restrictions, and similar events.
In the case of any valid claim, supurbaji's maximum liability will be limited to the total amount of the relevant transaction.
Dispute Resolution
If you have any complaint or dispute, please contact the supurbaji support team first. Our support team provides service 24/7 in Bengali via live chat.
12.1 Complaint Process
- Step 1: Submit your complaint directly via live chat or email.
- Step 2: The support team will review the matter and inform you.
- Step 3: If necessary, the matter will be reviewed at a higher level.
In the case of dispute resolution, supurbaji's final decision will be considered the highest authority, however it will always be made through a fair and transparent process.
Amendments and Changes
supurbaji reserves the right to amend these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or on the platform.
Continued use of the platform after the amended terms and conditions are published will be considered as your acceptance of the updated terms. The date of the most recent amendment will be noted at the top of the page.
Contact
If you have any questions or suggestions regarding these terms and conditions, please contact us through the following:
- 24/7 Bengali live chat support (by logging in to the platform).
- Email: [email protected]
Our support team typically responds within a few minutes. Answers to common questions can be found on the FAQ page.